Terms of service

Welcome to Crayons Pets. These Terms of Service govern your access to and use of the Crayons Pets website, online store, products, content, features, and services.

The terms “we,” “us,” “our,” and “Crayons Pets” refer to Crayons Pets.

By visiting, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and the policies referenced herein. If you do not agree with these Terms, please do not use or access our website.

These Terms are intended to establish the terms under which we provide our online shopping services to you.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are legally capable of entering into a binding agreement under applicable law.

To use certain features of our Services, including placing an order, you may be required to provide information such as your name, email address, billing information, payment details, shipping address, and telephone number.

You agree that all information you provide to us is accurate, current, and complete and that you have the right to provide such information.

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

You must not transfer, sell, assign, or otherwise provide your account to another person without our prior written consent.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that the descriptions, photographs, dimensions, colours, materials, and other information relating to our products are accurate.

However, the appearance of colours and textures may vary depending on your device, screen settings, lighting, photography, and other factors.

Certain products may have minor variations in appearance, texture, stitching, dimensions, or finish due to the nature of the materials and manufacturing process.

Such variations may not necessarily constitute a product defect.

Product descriptions, specifications, materials, designs, pricing, and availability may be changed or updated from time to time.

We reserve the right to discontinue products or limit the quantities of products available for purchase.

SECTION 3 — ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted when Crayons Pets confirms the order and successfully processes the applicable payment.

We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in circumstances involving:

Product unavailability
Incorrect pricing or product information
Payment issues
Incorrect customer information
Suspected fraudulent or unauthorized transactions
Technical errors
Unusual or potentially abusive ordering activity

If we cancel or modify an order after payment has been received, we will communicate the applicable resolution to you.

Please review your order carefully before completing your purchase.

Your purchases are subject to our Return & Replacement Policy.

Our current replacement policy provides replacements within 7 days of delivery for eligible cases such as wrong size, defective or damaged products, or wrong products received, subject to the conditions specified in that policy.

SECTION 4 — PRICES AND BILLING

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Product prices, discounts, offers, and promotional pricing may change from time to time.

The price applicable to your order will generally be the price displayed at the time your order is placed, subject to correction of any obvious pricing or technical errors.

Applicable taxes and shipping charges, where applicable, will be displayed during the purchasing process.

You agree to provide accurate and complete billing and payment information.

You represent that you are authorized to use the payment method provided for your purchase.

If payment is unsuccessful or cannot be verified, we may be unable to process your order.

Promotional offers may be subject to additional terms and conditions. Where applicable, those terms will apply to the relevant promotion.

SECTION 5 — SHIPPING AND DELIVERY

Crayons Pets currently ships products within India only.

Delivery timelines displayed on our website are estimates and may vary depending on the delivery location, courier service, operational conditions, weather, public holidays, and other circumstances beyond our reasonable control.

We are not responsible for delays caused by third-party shipping providers or circumstances outside our reasonable control.

We will, however, make reasonable efforts to assist you with delivery-related issues.

Customers are responsible for providing an accurate and complete shipping address and contact information.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or re-delivery charges may apply where applicable.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through the Crayons Pets website and Services, including but not limited to:

Crayons Pets name and logo
Brand identity
Product names
Product photographs
Images
Graphics
Illustrations
Videos
Text
Product descriptions
Website design
Layout
Packaging designs
Product designs
Reviews and other creative content

is owned by, licensed to, or used by Crayons Pets with appropriate rights and is protected under applicable intellectual property laws.

You may access and use our website for personal and non-commercial purposes.

You must not, without our prior written permission:

Copy or reproduce our content
Modify our content
Distribute or republish our content
Create derivative works
Use our images commercially
Copy our designs
Extract or reproduce substantial portions of our website
Use our trademarks or brand identity for commercial purposes

All rights not expressly granted under these Terms are reserved by Crayons Pets.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to certain tools, applications, integrations, or services operated by third parties.

These may include payment services, analytics tools, customer-support tools, shipping services, marketing services, or other technology providers.

Such third-party tools may be provided on an “as is” and “as available” basis.

Crayons Pets does not control all third-party services and is not responsible for the independent operation, availability, policies, or practices of those third parties, except where otherwise required by applicable law.

Your use of third-party services may also be subject to the terms and policies of the relevant third-party provider.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links, integrations, or references to websites and services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement by Crayons Pets.

We are not responsible for the content, accuracy, availability, security, privacy practices, or policies of third-party websites.

If you choose to access a third-party website, you do so at your own discretion and should review that website's applicable terms and privacy policies.

Any transactions conducted directly with third parties are subject to the terms applicable to those transactions.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Crayons Pets is powered by Shopify, which provides the technology used to operate our online store.

However, purchases made through our website are transactions between you and Crayons Pets.

Shopify provides the underlying e-commerce platform but is not the seller of the products purchased through the Crayons Pets store.

Your purchase, order, delivery, replacement, and other customer-service matters are therefore handled by Crayons Pets, subject to applicable law.

SECTION 10 — PRIVACY POLICY

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process information provided through our website.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Certain information may also be processed by Shopify and other third-party service providers used to operate our website, process payments, fulfil orders, provide customer support, or provide other services.

Please refer to our Privacy Policy for additional information.

Privacy Policy: [INSERT PRIVACY POLICY LINK]

SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS

If you submit, upload, post, email, or otherwise provide reviews, feedback, photographs, suggestions, testimonials, ideas, or other content to Crayons Pets (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, adapt, and distribute such Feedback for legitimate business, marketing, promotional, and operational purposes, subject to applicable law.

You represent that:

You own or have the necessary rights to submit the Feedback.
The Feedback does not infringe the rights of another person.
The Feedback is not fraudulent or intentionally misleading.
The Feedback does not contain unlawful, abusive, defamatory, or harmful material.
You have obtained any necessary permission from identifiable individuals appearing in photographs or other submitted content.

You remain responsible for the Feedback you submit.

We reserve the right to remove or decline to publish Feedback that violates these Terms or applicable law.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions
Pricing
Promotions
Offers
Shipping charges
Delivery estimates
Product availability
Other website information

We reserve the right to correct such errors and update information when reasonably necessary.

Where an error materially affects an order, we may contact the customer and provide an appropriate resolution in accordance with applicable law.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website:

For any unlawful or fraudulent purpose.
To violate any applicable law or regulation.
To infringe our intellectual property rights or the rights of others.
To harass, abuse, threaten, defame, or harm another person.
To submit false or misleading information.
To impersonate another person or entity.
To distribute spam or other unauthorized promotional material.
To upload viruses, malware, or other harmful code.
To interfere with the security or functionality of our website.
To access information or systems without authorization.
To copy, scrape, reproduce, or commercially exploit our website or content without permission.
To collect or attempt to collect personal information belonging to other users without authorization.
To circumvent security measures or access restrictions.
To use automated systems to access or extract website content where such use is prohibited by our website or applicable law.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 14 — AUTOMATED ACCESS AND AGENTS

You may not use automated software, bots, crawlers, agents, scraping tools, or similar systems to access, copy, monitor, extract, or interact with our Services in a manner that:

Places an unreasonable burden on our systems;
Circumvents technical restrictions;
Violates our website's access controls;
Extracts or reproduces our content without authorization; or
Violates applicable law.

We may use reasonable technical measures to restrict unauthorized automated access.

SECTION 15 — TERMINATION

We may suspend or restrict access to our Services where reasonably necessary, including where a user violates these Terms, engages in fraudulent activity, abuses our Services, or creates a security or legal risk.

Termination or suspension of access will not affect obligations that arose before termination.

Provisions concerning intellectual property, privacy, liability, indemnification, governing law, and other provisions that by their nature should continue after termination will remain effective where applicable.

SECTION 16 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate information through our website.

However, information displayed through our Services may occasionally contain errors or may become outdated.

Except where expressly stated or required by applicable law, we do not guarantee that:

The website will always be available;
The website will be uninterrupted;
The website will be completely free from errors;
Every product will be suitable for every individual pet;
Website content will always be complete or current.

Nothing in these Terms is intended to exclude or limit any warranty, guarantee, consumer right, or remedy that cannot legally be excluded under applicable Indian law.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Crayons Pets and its officers, employees, contractors, service providers, partners, and affiliates will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

This may include losses arising from website interruptions, third-party service failures, delivery delays, or circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Crayons Pets, its officers, employees, contractors, service providers, and affiliates from claims, losses, liabilities, or expenses arising from:

Your violation of these Terms;
Your unlawful use of our Services;
Your violation of applicable law; or
Your infringement of the rights of another person.

This provision will apply only to the extent permitted under applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in effect.

The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with the policies referenced herein, constitute the agreement governing your use of our Services and supersede previous versions or communications concerning the same subject matter, unless otherwise agreed in writing.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is not permitted by applicable law.

Crayons Pets may assign or transfer its rights and obligations where permitted by applicable law.

SECTION 22 — GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the courts and appropriate consumer authorities having jurisdiction under applicable Indian law.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable consumer-protection laws.

SECTION 23 — HEADINGS

The headings used throughout these Terms are provided for convenience only and do not affect the interpretation or meaning of any provision.

SECTION 24 — CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service at any time on this page.

Crayons Pets may update, modify, or replace portions of these Terms from time to time.

Where required by applicable law, we will provide appropriate notice of material changes.

The updated Terms will become effective from the date specified in the updated version.

Your continued use of our Services after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

Crayons Pets
Email: [CUSTOMER SUPPORT EMAIL]
Phone: [BUSINESS PHONE NUMBER]
Business Address: [REGISTERED BUSINESS ADDRESS]
Legal Business Name: [LEGAL BUSINESS NAME]

Grievance Officer

Name: [GRIEVANCE OFFICER NAME]
Designation: [DESIGNATION]
Email: [GRIEVANCE EMAIL]
Phone: [PHONE NUMBER]
Address: [REGISTERED BUSINESS ADDRESS]

Related Policies

Privacy Policy: [INSERT LINK]
Return & Replacement Policy: [INSERT LINK]
Shipping Policy: [INSERT LINK]